The ground rules for using DelhiHosting.com. By placing an order or using our services you agree to these Terms together with our Acceptable Usage Policy.
Last updated: 24 June 2026
These Terms of Service (the “Terms”) govern your purchase and use of the hosting, email, server and domain services offered by DelhiHosting.com, a service of Incyber Media and Technologies, with its office at R-134, Greater Kailash-I, New Delhi 110048 (“we”, “us”, “our”). By placing an order, completing a payment, or using any part of our services, you (“you”, “the Customer”) confirm that you have read, understood and agreed to be bound by these Terms together with our Acceptable Usage Policy, which is incorporated into these Terms by reference. If you are entering into this agreement for a company or other organisation, you confirm you have authority to bind that entity.
“Services” means any web hosting, WordPress hosting, email hosting, mail server, VPS, dedicated server, domain registration or related service we provide. “Account” means the hosting or client account created for you. “Order” means a request placed by you for one or more Services. “Working space” means the storage allocated to an email account, intended for the transfer and short-term holding of mail rather than long-term archival. “Fees” means the charges payable for the Services.
We supply the Services described on our website and in the plan you select. Plan inclusions, specifications, resource limits and prices are set out on the relevant product pages and may be revised from time to time. Where a specification changes, any term you have already paid for is honoured until its next renewal. Certain specifications (for example on VPS and dedicated servers) are provisioned to order and confirmed in writing before activation.
To open an Account you must provide accurate, current and complete information, including a valid name, postal address, telephone number and email address, and you must keep it up to date. You are responsible for the confidentiality of your Account credentials and for all activity under your Account, and must tell us promptly of any unauthorised use or suspected breach. We may decline or cancel any Order at our discretion, including where information appears false or where an Order presents a risk to our network or to other customers.
We process orders manually, after verifying the customer, so that every account is set up correctly and securely. Orders are normally activated within 24 hours of confirmed payment. Orders placed late in the evening or on holidays may be processed on the next working day. We may contact you to confirm details before activation, and we may withhold activation where verification cannot be completed.
All Services are billed in advance, normally annually unless another cycle is agreed. Prices shown are exclusive of taxes; Goods and Services Tax (GST) at the applicable rate (currently 18%) is added at payment, and a GST invoice is issued for every payment. You agree to pay all Fees for the Services you order. Accepted methods include UPI, NEFT/IMPS/RTGS, debit and credit cards, cheque, demand draft and cash, and we offer payment pickup across Delhi NCR.
Services are continuous and must be renewed before their expiry date to remain active. We try to send renewal reminders to your registered contact details, but timely renewal remains your responsibility. If a renewal is not paid by the due date we may suspend the Service, and after a further grace period the Account and its data may be permanently deleted. Where a Service has been suspended for non-payment or reactivated after lapse, a reasonable reconnection or restoration fee may apply in addition to the renewal Fee.
Where a money-back period is stated on a plan, you may request a refund of the hosting Fee within that period for that plan, subject to fair-use assessment. Domain registrations, renewals and transfers are non-refundable once processed, as they are paid to the registry on your behalf. Setup, reconnection and restoration fees, migration work already performed, and third-party charges are non-refundable. Where an Account is removed for a breach of these Terms or our Acceptable Usage Policy, no refund is due. Approved refunds are made to the original payment method.
Domain names are registered on your behalf through accredited registries and registrars and are subject to those bodies’ policies, including the .IN Registry policies for Indian domains. You are responsible for providing correct registrant details and for renewing your domain before expiry. Because registration depends on registry processes, we cannot guarantee that a requested domain will be secured. We are not liable for loss of a domain arising from late renewal, incorrect details, or registry action. Transfers are subject to the standard authorisation (EPP/auth-code) process and any registry lock periods.
Hosting Services are intended to be used through your registered domain name. After your Account is provisioned you should point your domain to the details we provide, normally within 24 hours, so the Service can function as intended. For security and stability reasons we may restrict direct access by IP address in place of the domain. Continued non-configuration may delay support and is your responsibility to resolve.
You are responsible for the content you host, the applications you install, and the lawful use of your Account, and you agree to comply with our Acceptable Usage Policy at all times. You are responsible for the security of your own scripts, passwords and applications, and for keeping any software you install up to date. Where you host WordPress or other open-source software, you accept the update obligations set out in our Acceptable Usage Policy.
While we operate our own backup routines and provide backup features on many plans as a courtesy, you remain responsible for keeping your own independent backups of your website, databases and email. We do not guarantee the availability, completeness or recoverability of any backup, and you should not rely on our backups as your sole copy of important data.
Mailbox storage is provided as working space, not a permanent archive. To keep your mailbox within its limits and your mail safe, download messages to your own device (for example via POP) at regular intervals, typically every 7 to 14 days. We are not responsible for mail that is lost, bounced or undelivered because a mailbox is full or has exceeded its allocation.
We may suspend or terminate any Service — depending on severity, with or without notice — where you breach these Terms or our Acceptable Usage Policy, where Fees are overdue, where your use threatens the stability, security or reputation of our network or other customers, where there is a violation of a third-party licence, or where we are required to do so by law. On termination or expiry, your right to use the Service ends and associated data, including any copies on backup systems, may be deleted or overwritten. We have no obligation to retain or supply your data before or after the expiry date recorded in our billing records, so please retain your own copies.
We aim for high availability with a target network uptime of 99.9% or better, supported by proactive monitoring. However, no service can guarantee uninterrupted operation. Scheduled and emergency maintenance, force-majeure events, and matters outside our reasonable control may affect availability. We will make reasonable efforts to give advance notice of planned maintenance.
To the maximum extent permitted by law, we are not responsible for any claimed damages, including incidental or consequential damages, arising from our servers being offline or unavailable for any reason, or from the corruption, loss or deletion of any website, database or email. Our total liability arising out of or in connection with the Services is limited to the Fees you paid for the affected Service in the three months preceding the event giving rise to the claim, and in any event your sole remedy for a Service failure is termination of the affected Service. Nothing in these Terms limits any liability that cannot lawfully be limited.
We provide the Services as an independent contractor and have control only of the products and services we supply directly. We are not responsible for the acts or omissions of third-party providers (such as registries, datacentres or payment processors) or of any individuals who use your Account or the instances you create. Some Services rely on third-party software or networks that carry their own terms.
You agree to indemnify and hold harmless DelhiHosting.com, Incyber Media and Technologies and its staff against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms or the Acceptable Usage Policy.
We collect and process the information you provide in order to deliver the Services, bill you and support you. We do not sell your personal information. We may disclose information where required by law or a competent authority, or to protect the rights, property or safety of our customers and network. By using the Services you consent to this handling of your information.
We may update these Terms from time to time to reflect changes in our Services, operations or the law. The current version is always published on this page with its effective date, and your continued use of the Services after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
For any question about these Terms, contact us at support@delhihosting.com, call 011-46563177 / 011-46563178, or write to Incyber Media and Technologies, R-134, Greater Kailash-I, New Delhi 110048, India.
This document is provided in good faith as the operating policy of DelhiHosting.com. It is written in plain language for clarity and is not legal advice; we recommend you have it reviewed against your final operations and applicable Indian law before relying on it. Questions? Email support@delhihosting.com or call 011-46563177.